Terms of use

 

The site “arnica.gr” was created by the pharmacy of Sofia Kaffa  (to be called “the Company”), which is based in Vari, Attica, 36 Vasileos Konstantinou st and it is her intellectual property.”Arnica.gr” offers its services under the Terms of Use mentioned below which the recipient of services (called the “user” or simply “you”) is requested to read carefully and make use of these services provided that he accepts them fully and agrees with their implementation.

 

Any use of the site and any transaction through it, implies full acceptance of the General Terms of Use by you and these terms are the only binding agreement between you and Arnica.gr and they are valid as if signed in writing.

 

The site www.arnica.gr (called “Website”, “site” or “Arnica.gr”) provides general information about cosmetics, food supplements and health products as well as online store exclusively for the above products. The texts found on the website are offered as general information to the user on the products and substitute in no way the expert opinion and individual advice of the professionals whom you should always consult on medical, pharmaceutical and nutritional issues. The Company does not in any way guarantee the accuracy and correctness of information provided and has no responsibility for them. More information can be found below in Article 6.2 of these Terms of Use.

 

The Arnica.gr reserves the right to modify at any time the content and scope of these Terms of Use, even without notice. For this reason, we encourage you to periodically visit this page and be advised of any change.

In any modification of these General Terms of Use, the use of the website services by you at a later time of the modification means that you re-accept the new Terms of Use and that you comply.

 

1. USE OF SERVICES – REGISTRATION

 

1.1 The information on the Site is free. You might want to visit the website, browse, search products and read the relevant information without registration or fee.

1.2 To purchase, however any product from the online store of Arnica.gr you should register through the account creation form. While registering you will be asked to provide a valid email address and a user name through which the system will recognize you.

1.3 You must be over eighteen (18) years old to realize any transaction via Arnica.gr. For the purposes of this contract, persons who get registered in the website and post advertisements in this are considered adults and able to act. Your registration and order at Arnica.gr are valid declaration of intent.

 

2.  USER ACCOUNT

2.1 After completing the registration, you will receive a confirmation message to the email address you have entered in your registration with information you provided, and your password with which you can sign in to make purchases through Arnica.gr. The first connection with your password sent to you, serves as confirmation of your email.

 

2.2 Each user remains personally and solely responsible for all activities and transactions made through his account. You should ensure the protection of your password and the correct exit from the website. If you see any unauthorized use of your account or any violation of security, you should immediately notify the site administrator. Arnica.gr and the Company are not responsible for any damage or injury resulting from the inability of users to respect and follow this clause. Arnica.gr reserves the right to delete an account in case it is proven that the terms of this contract are violated.

2.3 If a user wishes to disable his account he can address his request to info@arnica.gr.

 

3. PERSONAL DATA

3.1 The Company shall keep personal data file of registered users in accordance with the requirements of law 2472/97, as amended and currently in force. User data held in the archive of Arnica.gr is only what you have stated in your registration or you added during the process of payment Arnica.gr (e-mail, name, address, phone number). Furthermore, the Corporation maintains a register of customers who have submitted orders via Arnica.gr for the purpose of completing and sending the order (name, address, phone). If the user requests samples, he needs to complete additional data (gender, age, marital status, preferences with respect to products sold).

3.2 The purpose of gathering these data is in principle the storage of your data to a server to identify you and provide you access to the pages and services of this Site. Further, the purpose of data collection is to serve your orders or to send samples at your request and in each case it is the effective delivery of services of Arnica.gr to you, according to its contractual obligation. For the purpose of storing, the data is transmitted to a server within the European Union. Your consent to these Terms of Use provides simultaneously your explicit consent to the storing, processing and transfer of your personal data.

3.3 You have the right to delete, correct, modify, update the data you provide, even freeze your subscription anytime by notifying it at info@arnica.gr. You can refer to the same address for any updates or objections with regards to the processing of your data. The responsible person for processing the data is Sofia Kaffa.

3.4 Your email address will not be used for any other unwanted correspondence and it will not be forwarded to a third party. If you have explicitly consented to it, your address will be used for sending newsletter. In this case, you can request discontinuation of this anytime you wish.

3.5 The Company will not sell, rent or in any way publish and/or disclosure the personal data of the users of “Arnica.gr” to any third party. The Company may transfer the personal data of the users to third legal party or natural persons only if it has the prior consent of the person involved, or if it is obliged to comply with the Law or the relevant authorities. In addition, natural and legal persons who cooperate with the company have the right to process personal data of “Arnica.gr” users only if it is absolutely necessary for them in the process of technical or other support to Arnica.gr or in the process of serving the demands of the users and these persons are obliged to keep the terms of data protection and confidentiality.

 

4. TRADEMARKS AND COPYRIGHT

 

4.1 The Site is the intellectual property of The Company, in accordance with law 2121/1993 as amended and currently in force and international conventions signed by Greece.

 

4.2 The Company reserves the exclusive intellectual property rights in the design, source code and the entire content of the website (including pictures, graphics, photos, videos, texts, articles, presentations in category “blog”, of services and all the files on this site) to the extent that these rights do not already belong to third parties. Part of the content of Arnica.gr, especially the images or texts that accompany the products for sale, may be the intellectual property of other physical and/or legal persons, the permission of who is given to Arnica.gr. Any violation of these rights in any way, incurs liabilities and penalties provided by law. Generally it is not allowed to edit, copy, modify, distribute and republish the website contents, with or without reference to the site and in any way the unauthorised use of the software.

 

4.3 The name «Arnica.gr» and other trademarks appearing on the Site are the registered trademarks of the company or third party organizations, corporations or entities that are beneficiaries and protected by the relevant provisions of Greek and European law, international conventions and treaties. The use of these trademarks without the written permission of the holder is strictly prohibited.

 

4.4 Without disregarding the above mentioned terms, in case you believe that any work of yours has been copied or recorded in Arnica.gr in a way that violates the rights of your personality or intellectual property, please send a written notice to the address info@arnica.gr.

 

 

5. TRANSACTION TERMS AND CONDITIONS

 

5.1 In order to purchase products from the online store of the Site the user should have been registered through the customer registration form and open a customer account. You can find the product you wish through the search or selecting View products by category. There is information for every product: the price, the weight of the marketed packaging, key features, how to use, ingredients and properties. Then you can either mark it as wish list, or to add to” basket “of products you wish to buy. When you are ready to complete your order, you can calculate the transport costs from the option “View basket” and when you complete the necessary information and form of payment, you submit your order with the obligation for payment, by selecting the option “Purchase”

 

5.2 Prices – Shipping Cost. Prices are valid for the period indicated on the Site. In any case the valid price is the price quoted at the time of order. Please note that the quoted prices include VAT.

The ordered goods can be shipped throughout Greece. The goods are delivered to the customer’s address by courier. Transportation costs are calculated by the system, depending on the delivery location and the weight of the products and they are communicated to the user before checkout.

 

5.3 Payment

Payment for purchases through the online store can be done in the following ways:

with

a. credit card using the secure payment system of Eurobank

b. via paypal

c. with cash on delivery of the product

 

Depending on the type of payment you choose, there may be different charges for which you are advised prior to checkout.

 

5.4 Delivery time

The Arnica.gr undertakes the responsibility to deliver the goods ordered by you within one working day from the date of order in Attica and within 1-3 days outside Attica.

 

5.5 Right of withdrawal

The sale of products through Arnica.gr is a contract of selling goods from distance in accordance with the provisions of Law 2251/1994. Consequently, you are entitled to withdraw without justification any purchase within 14 days starting from the next day of the physical possession of the goods. To exercise the right of withdrawal, you must inform the Company of your decision to cancel the purchase of the products with a clear statement (eg. a letter sent by post, fax or email to the Pharmacy Sofia Kaffa, 36 King Konstantinou, Vari 16672, Tel 210 8970092, Fax: 2108970092, info@arnica.gr).

 

5.6 Consequences of withdrawal

If you cancel the sales of the products from Arnica.gr, you will receive a refund of your purchase, including delivery costs without undue delay. The refund will be made by the same means of payment as you used for the initial transaction. The refund will be made after the Company has received back the products in perfect condition and without them having been consumed or used. You must send back the goods or hand them over to the Company without undue delay and in any event within 14 days from the day that you stated that you cancel the purchase. The deadline is met if you send back the goods before the expiry of 14 days. The cost of returning the goods is paid by you. We emphasize that you will be liable for any loss of value of products resulting from the handling of goods which was not necessary to determine the nature, features and function of goods.

 

5.7 Dealing with complaints

For any complaints with respect to the services or the products of Arnica.gr, please contact the address info@arnica.gr, stating the order number, the problem and how you would like to proceed. Arnica.gr will respond to your request as soon as possible.

 

 

6. LIMITATION OF LIABILITY

 

6.1 It is clarified that through the online store of Arnica.gr we sell exclusively cosmetics, health products and food supplements and not medicines.

 

6.2 The Company through the Site www.arnica.gr does not provide medical or pharmaceutical advice and in no case the quoted in the Site information can replace medical advice. Arnica.gr does not guarantee the accuracy, validity or scientific correctness of the information contained in the Site in any form provided, eg. images, video, text, graphics etc. The texts included, either as accompanying the products (basic features and properties) or as articles in the category “blog” are of a general informative nature and even if they come from experts, they are in no case personalized medical or pharmaceutical advice and they do not substitute in any way your relationship with your personal physician or pharmacist whom you must consult on any matter concerning your health. The information and advice provided should under no circumstances be regarded as a recommendation for specific action, inducement to buy or be considered as a therapeutic claim in a specific case. Any user’s actions made based on the above information of the Site shall not create any liability to the Company. The Company is liable only for the actual flaws and qualities of the products as per Article 534 of Civil Code to the extent that the defects or lack of properties are due to the fault of the Company and no other third person e.g. the producer.

 

6.3 Given the nature and volume of information on the Internet, under any circumstances, including negligence, the Company shall not be liable for any damage suffered by the user of the pages, services, choices and content of Arnica.gr, which he uses on his sole initiative and responsibility.

 

7. NO GUARANTEE

 

7.1 The content of Arnica.gr is provided “as is” without any guarantee on the merchantability or its appropriate status for a particular purpose. The information provided concerning the products sold, refers to their general properties and there is no guarantee of their effectiveness on a specific case.

 

7.2 There is no guarantee that the pages, services, functions, options and content of the website will be uninterrupted, error free or that errors will be corrected. Also although we make every effort, there is no guarantee that the Site contains no “viruses” or other harmful components.

 

7.3 In no case shall the Company, its employees or the persons associated with it are responsible for any potential damage caused to you, by using the Site.

 

8. EXTERNAL LINKS

 

8.1 The website may contain links to other websites which are controlled by third physical or legal persons. In no circumstances the Company is responsible for their content, nor for any financial or other damage suffered by the user who follows them. In no case shall the Company guarantee that these links operate continuously. Furthermore, the external links are indicative and not exclusive or restrictive. The Company reserves the right to remove or add links without any warning to anyone and to change the content of the Site at any time.

 

8.2 By making use of the site you understand and agree that the Company is in no way responsible for the content of hyperlinks that include the services/products that the linked sites offer or the advertisements contained.

 

 

9. COOKIES

 

The Site may use cookies to identify you for certain services and pages of Arnica.gr. Cookie is a small piece of data sent to your Internet browser from a web server and stored on the hard drive of your computer. Cookies do not cause damage to your system and do not affect functionality in any way. These cookies also make web browsing easier for you by saving your settings. You can configure the server browser in such a way that either you can be warned about the use of cookies on specific services Arnica.gr, or you can prohibit the use of cookies. In case you do not want the use of cookies to identify you, you will not have any further access to such services.

 

 

10. APPLICABLE LAW AND OTHER TERMS

 

These terms and conditions of use of the Site, and any amendments thereto, are governed and supplemented by the Greek law, European Union law and the relevant international treaties signed by Greece. All these conditions are stipulated as essential. Any provision of these terms, contrary to the law ceases to have effect and is removed from the present, without in any way affecting the validity of the remaining terms.

 

If you do not agree to these Terms of Use you should not use the services of the Site.

 

© 2013 Arnica.gr, Elena Spyropoulos Lawyer